Watch Service

Who we are

12Time Switzerland is a watch service company. For you, we handle the maintenance, care and repair of your clients watches.

What we do

We build a trusting relationship with the brands by having them train and certify our watchmakers and polishers in order to sustain the industry’s highest standards and increase the client’s satisfaction.

What we allow

Despite being an essential aspect of the client’s experience, we are well aware of how costly and time consuming after sales service is. That is why 12Time Switzerland’s intent is to support the industry’s market players to relieve them of a critical workload.

A simple and effective process

  • Handover of watch for repair or servicing
  • Indicative estimate according to price list
  • Transfer of the watch by 12Time
  • Analysis and final quotation by the watchmaker
  • Acceptance of quotation
  • Repair of the watch, tests and quality controls
  • Invoice sent to the client
  • Return of the watch upon reception of payment
  • 12Time services warranty of 2 years**

Our dedicated team of experts will happily answer any inquiries
about the brands you enjoy wearing the most.

The partner brands who have already certified us