About us

Our story

12Time Switzerland is a unique watch service center unique in Switzerland, recognized and accredited by the Richemont and Swatch groups as well as independent brands. 12Time Switzerland offers to take care of your After-Sales challenges in an efficient, reactive and transparent way so in order to provide you with every opportunity to focus on your  relationship with your clients.

Created by experts of watchmaking industry, 12Time Switzerland addresses the end user and provides them with an optimized solution to ensure an impeccable service from the moment of reception of the watch, its restoration, and up to its final return.

All our services are assured in the guaranteed timeframe and with a smile!

Our Watchmakers and polishers

Our qualified watchmakers and polishers perfect themselves thanks to the certification programs of our partner brands.

  • revision and maintenance
  • repair
  • polishing
  • examination of waterproofness
  • replacement of batteries and bracelets

All work performed in our workshop has a warranty of two years**.

Our experienced polishers are able to perform all polishing work to restore your watch to its original appearance.

Upon request, and in collaboration with various specialized partners, we offer a jewellery repair service.

For any specific request, please contact us by phone or via the online contact form and provide us with the basic information of your watch or jewellery item (brand, reference, damage/line, missing stone or other).

Our workshop

Benefiting from cutting edge equipment, our workshop offers ideal working and security conditions in order to manage critical load of After-Sales services therefor avoiding our clients a costly, complex and time consuming task.

12Time Switzerland thus helps alleviate brands with their organization and assist the improvement of their service towards their clients.

Our unique strategy aims at an impeccable client service.