Request for intervention
For mutual efficiency reasons, please fill out the form below, as it will allow us to optimize the nature of your request.
Our sales department will contact you upon receipt of the filled-out form.
For your information, our operating process will therefore be as follows:
- Organisation of the collection of your watch so that our watchmakers are able to assess your request.
a quote will be sent to you within 48 hours.
- A / You accept the quote: You will receive an Order Confirmation including our General Conditions of Sale and the time period to which we commit.
- B / You refuse the quote: We send your watch back to you after receipt of a delivery flat-rate for the amount of CHF50.–.
- We keep you informed of the progress of the work being done on your watch.
- Once the repair is complete, you will receive your invoice for immediate payment.
- As soon as we receive your payment, we organize the return and delivery of your watch.